Our Commitment to Fair Reviews
Reviews are essential to helping customers find trustworthy tradespeople and helping businesses build their reputation. We're committed to ensuring all reviews on TradesSpain are genuine, fair, and helpful.
Who Can Leave Reviews
- Anyone who has used the business's services
- Registered users with a valid email address
- Businesses cannot review themselves or competitors
- Employees or family members of the business
Review Guidelines
Reviews Should:
- Be based on genuine personal experience with the business
- Be honest and factual - describe what happened
- Be helpful to other potential customers
- Include specific details about the service received
Reviews Must Not:
- Contain defamatory, offensive, or abusive language
- Include personal information about individuals
- Be fake, paid for, or written as part of an exchange
- Contain spam, advertising, or promotional content
- Be written by someone who hasn't used the service
Our Rating System
Reviews use a 1-5 star rating system:
Review Moderation
All reviews are subject to moderation. We may:
- Remove reviews that violate our guidelines
- Edit reviews to remove personal information or offensive language
- Contact reviewers to verify their experience
- Suspend accounts that repeatedly post fake or abusive reviews
Business Responses
Businesses can respond publicly to reviews. We encourage businesses to:
- Thank customers for positive feedback
- Address concerns professionally and offer solutions
- Avoid arguing or becoming defensive
- Take the conversation offline for complex issues
Reporting a Review
Think a review violates our policy?
If you believe a review is fake, defamatory, or violates our guidelines, please contact us at support@tradesspain.com with the business name, review details, and reason for your report. We investigate all reports within 5 business days.
About Business Verification
Important Notice on Verified Businesses
Verified means TradesSpain has reviewed submitted business information and documents. It does not guarantee quality of work or outcomes.
Reviews reflect customer experiences and opinions. A verified badge confirms that the business has submitted documentation for review, but it is separate from and does not validate the content of customer reviews. Always read reviews carefully and conduct your own due diligence.